Blog posts at https://webtoolkit.govt.nz/blog/tag/labplus/. Join the announcements mailing list for updates. Final report was presented in this video.
few tangible or published examples of what “good” looks like, unclear benefits for agencies and little support for service delivery teams.
iteration has become an appealing way to improve the status quo but it runs the risk of reinforcing the status quo operating environment.
even when agile and user centred design methods have been adopted, they are often constrained to the agency mandate & legacy limitations.
government often assumes a role of sole provider but there is an opportunity to enable community and private sector intermediaries to respond to the increasingly diverse needs of the community.